FAQ

Please browse the questions below to see if your query has been answered. If you can not find the assistance you require please email info@oliviaclarke.co.za for further assistance.

Shipping & Delivery

How much is shipping?

We offer FREE courier shipping for main centre addresses within South Africa.

Unfortunately we cannot offer free courier delivery to outlying areas. Orders to outlying areas will incur a R20 shipping fee.

How long does delivery take

Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-3 days. If you live in a remote area it could take up to 5 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.

Has My order been shipped yet?

As soon as your order is dispatched from our Warehouse, you will be sent an email with a tracking number to confirm that it’s on its way.

Returns & Refunds

What do I do if I receive goods damaged or broken in transit?

If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.

What do I do if I wish to return something I purchased?

You are welcome to return any good purchased within 14 days of receiving the item. Unfortunately we can only accept unopened goods for return.  Delivery options can be discussed by emailing info@oliviaclarke.co.za

General FAQ

How do I contact Olivia Clarke?

For all queries you can email info@oliviaclarke.co.za

What is your ingredient policy?

We have chosen to source organic and natural products for you that we believe are earth; animal & people friendly. What this means is that we personally check the ingredient lists of every product sold to ensure that there are no harmful synthetic ingredients in them. We believe organic and natural should be good for you and we take this principle very seriously.

Although the list of harmful ingredients that we do not support is ever changing and very long, you can be sure that none of our product contain the following contentious ingredients:

  • SLS – sodium laurel/laureth sulphate
  • Parabens
  • Minerals oils like propolyne glycol or petrolatum
  • Diethanolamine (DEA), Triethanolamine (TEA), Monoethanolamine (MEA)
  • Diazolidinyl Urea, Imidazolidinyl Urea
  • Talc
  • Synthetic colours & Fragrances
  • Diazolidinyl Urea, Imidazolidinyl Urea
  • Lead

 

Are your products locally made?

All of our products are locally made and powered by a womens’ innovative program.